Our intent is that all sales bring you the utmost in satisfaction. Our longstanding policy is that the customer has 15 days from the date of purchase to return a product for a full refund (or store credit). Please take advantage of this time period to get to know everything you can about your new purchase. After the 15 day time period has expired, please expect us to be as accommodating as possible in resolving any problems - our business relies heavily on repeat customers!
Here is the same information, worded more formally:
KEEP THE PACKING MATERIALS! (without the packing, an insurance claim is very difficult). If your new purchase is damaged in shipping, contact us immediately so that we can begin the appropriate procedures with our insurance company and the carrier. In most cases, it is not a good idea to attempt any repairs on your own. Call us and we'll go over the information with you.
If you damage any product we sell, please be aware that we have the ability to have it professionally repaired. Contact Grant or Betsy for more information.